We're here to help
Get in touch
Questions about ingredients, your routine, or an order? Our skincare advisors usually reply within a few hours.
Email us
hello@aurelle.demo
Live chat
Mon–Fri, 9am–6pm
Studio
Portland, OR
Response time
Within 24 hours
Frequently asked
How do I know which products are right for me?
Take our 60-second Skin Quiz and we'll build a personalized routine based on your skin type and concerns. You can also reach our skincare advisors anytime.
Are your products suitable for sensitive skin?
Yes — all formulas are dermatologist-tested and free from synthetic fragrance and common irritants. We always recommend patch-testing new actives like retinol.
Are Aurelle products suitable for men?
Absolutely. Our entire range is formulated to work for all skin — many of our bestsellers are loved equally by men and women, and we have a dedicated men's edit.
What is your shipping policy?
We offer free carbon-neutral standard shipping on orders over ₹1,499. Standard delivery takes 3–5 business days; express is 1–2 business days.
What if I don't love my purchase?
We offer a 30-day happiness guarantee. If a product isn't right for you — even if it's opened — return it for a full refund.
Still have questions?
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